Privacy Policy

Kutuu Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit, interact with or make a purchase with Kutuu Ltd, trading as Kutuu.

We collect data when you visit one of our websites, create an account, engage with us on social media or contact us by email.

When you visit one of our websites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the website.

We collect device information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.

Additionally when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or PayPal account details), email address, and phone number.

We use the order information that we collect generally to fulfil any orders placed through the site, communicate with you and screen the orders for fraud.

We use the device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website by analysing how our site is used and visited.

Data may also be used to responding to queries, personalising your experience on our site by showing you relevant content, send you communications by post or email of products or news that may be of interest (if opted in to our mailing list) or to comply with our contractual or legal obligations to share data.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We retain your data for as long as is necessary for the use it is intended for. In some cases, such as order information, this is determined by our legal obligations.

It is sometimes necessary for us to share some of your data with third parties who carry out tasks on our behalf. We supply them with only the data that is necessary and closely monitor them to ensure they meet the levels of security that we expect. These third parties include but are not limited to our payment processors, delivery companies, shipping management partner, our newsletter provider, shopping cart solution (Shopify), Google, Faire, Instagram and Facebook. These third parties are sometimes based outside of Europe, such as USA, and in these cases we ensure these third parties adhere to high standards.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.

You can opt out of our newsletter marketing at anytime by clicking the unsubscribe link at the end of any newsletter received. You may also contact us by email or post as detailed below.

Cookies are tiny text files stored on your computer when you visit certain web pages. Here is a list of the cookies used on our website:
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

The site is not intended for individuals under the age of 13.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. You are welcome to revisit our privacy policy at anytime.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or post using the details provided below:

Kutuu Ltd trading as Kutuu
Attn: Data Protection Officer
3 Kelso Place, Upper Bristol Road, Bath, BA1 3AU